join.law FAQ


Account Management

How do I access my account?

How do I access my account?

You can create or login to your Account at my.join.law.

You can login to your account from any page of our website at www.join.law. Click on the 'Sign In' link which is located on the top right-hand corner of the screen beside the cart icon. Use your username or email and your password to login.

How do I reset my password?

How do I reset my password?

If you have forgotten your password follow these steps:

  1. Click on the 'Forgot your username or password' link on the 'Sign In' area.
  2. Enter the email address for your account. An email will be sent to your primary email address on file.
  3. Click on the link in the email address to reset your password.
  4. If you do not know your email address for your account, please contact support. To verify your information, you will be asked one or more security questions.
How can I open a support ticket?

How can I open a support ticket?

If you are experiencing difficulty or have a request, the Support Center is the most secure method of contact. By opening a Ticket, your request will be addressed.

  1. Login to your Account.
  2. Access the Support Center, which can be accessed by selecting the headset button (top right-hand corner of the navigation menu).
  3. Click Open a Support Ticket.
  4. Select an applicable Ticket Subject:
    • Billing
    • Change Domain Records
    • Domain Renewal
    • Domain Transfer
    • Login Problems
    • Hosting
    • Other
  5. Select the Domain relevant to your request. You may also click Other for the Domain and enter "a.a" or anything that resembles a domain name. Only use this if your request is regarding multiple domains, or you do not already have a domain name.
  6. Click Done.

Reference the Ticket Number when contacting the Support Team in regards to this request.

How can I add a new credit card or edit my information?

How can I add a new credit card or edit my information?

  1. Login to your account.
  2. Select the My Account button, which can be accessed via the Welcome dropdown (top right-hand corner of the navigation menu).
  3. From within the Billing section, select Add New Credit Card or Disable Credit Card.
  4. Complete the various fields within the Add New Credit Card section or click the disable button within the Disable Credit Card section.

Eligibility Criteria

What are the .law and .abogado Eligibility Criteria?

What are the .law and .abogado Eligibility Criteria?

In order to register a domain name in the .law and .abogado TLDs, the name of the registrant must match the name used with their governing body and must be recorded in the Name and/or Organization fields in the Registrant Contact information of the relevant whois record AND the registrant must be one of the following:

  • A Qualified Lawyer: A professional who is licensed by a Legal Regulator to practice law. A Qualified Lawyer must be identifiable as a currently-licensed practitioner in the public records kept by the relevant Legal Regulator (a lawyer with inactive or non-practicing status who is not authorized to provide regulated legal services under the rules of their Legal Regulator is not eligible under this Eligibility Policy).
  • A Qualified Lawyer: A partnership or incorporated entity formed by one or more Qualified Lawyers to engage in the practice of law. In jurisdictions where applicable, a Law Firm must be authorized by a Legal Regulator to provide legal services.
  • A Court of Law: An organization of government enacted by international, national, or state legislation that has the authority to adjudicate legal disputes between parties and carry out the administration of justice in a given jurisdiction.
  • A Law School: An institution approved by a Legal Regulator or a recognized regulator of education to provide academic or vocational legal education as part of a process for becoming a Qualified Lawyer within a given jurisdiction.
  • A Legal Regulator: An institution that is enacted and/or approved by international, national, or state legislation to regulate the provision of legal services in a given jurisdiction.
Who is a Qualified Lawyer?

Who is a Qualified Lawyer?

To be eligible for .law and .abogado name sales, a Qualified Lawyer must be identifiable as a currently-licensed practitioner. Unfortunately, individuals or agencies with lapsed, expired, or inactive licenses will not be eligible. To register a name, a Qualified Lawyer must use their full legal name (associated with their current legal licensure) recorded as the registrant for the domain. Similarly, authorized institutions, such as law firms, courts of law, and law schools, should also ensure that the name of their organization is recorded as the registrant for the domain.

Please note, the registry for .law and .abogado reserves the right to engage an independent verification agent to carry out the verification of applicants against the Eligibility Criteria in this Eligibility Policy. In most cases, the registrant name will be all that is needed to verify eligibility. However, the .law and .abogado registry reserves the right for the independent verification agent to contact applicants in order to request any further information or supporting documentation that it deems necessary to satisfy itself as to whether or not an applicant meets the requirements of this Eligibility Policy.

What information is required from me to verify eligibility?

What information is required from me to verify eligibility?

For the purposes of verification, all registrants must provide accurate and up-to-date registrant data, which will be used to verify eligibility. It is particularly essential that the full legal name of the qualified lawyer or authorized legal institution is provided and recorded as the Registrant Name and/or Registrant Organization fields of the Registrant Contact information for the domain in question's WHOIS record.

If the independent verification agency is unable to verify eligibility using only the WHOIS data, a registrant may be asked to provide further information or supporting documentation (such as a copy of an accreditation certificate) to complete the verification process.

What is the verification process?

What is the verification process?

The registry that runs the .law and .abogado domain names uses an independent verification agency to verify applicants for .law and .abogado domain names based upon the criteria in the Eligibility Policy. The registry and the verification agency will use the Registrant Name recorded with the registration of every domain to attempt verification, comparing these names to public record. As the availability of public record may vary across jurisdictions, this may result in additional information or documentation being requested so that the verification process can be completed. All registrants should be prepared to offer additional details or documents related to their legal licensure to ensure their eligibility may be successfully verified.

Why is there a verification process?

Why is there a verification process?

You are registering to be part of an exclusive top-level domain for the legal profession. As such, each registrant must go through a verification process to ensure they qualify to secure a .law or .abogado domain name. Registrations are taken on a first come, first-served basis for any .law or .abogado domain name.

Is there a separate verification fee?

Is there a separate verification fee?

No. You will never be asked to pay separately for an eligibility verification.

Domains

How do I buy a .law or .abogado domain?

How do I buy a .law or .abogado domain?

.law and .abogado domain names can only be purchased by anyone who meets the Eligibility Criteria. If you are:

  1. A Qualified Lawyer,
  2. A Law Firm,
  3. A Court of Law,
  4. A Law School, and/or
  5. A Legal Regulator

You can search for an available domain name that fits your needs. If the domain or domains you want is/are available, click 'Add to Cart', and you can then proceed to checkout and pay for your .law/.abogado domain registrations.

How can I renew my domain?

How can I renew my domain?

By enabling auto-renew, you avoid the loss of service for your domain names/products at renewal time. Auto-renew is automatically enabled during the purchase of the domain name, but you should still confirm it within your account. If you set your domain name to auto-renew, your credit card will be billed and domains renewed 60 days in advance of expiration. Should the charge be unsuccessful, we will notify you by email requesting you to update your payment information. Auto-renew is not available when paying by PayPal; a credit card is required.

  1. Login to your Account.
  2. Navigate to the Domain Names tab and select your domain name(s).
  3. Check to see if Auto-Renew is enabled. If it is not enabled, click on the Auto-Renew slider to enable.
What types of names may I register?

What types of names may I register?

A Qualified Lawyer or an Authorized Legal Institution may register any available domain name in .law or .abogado. The name is not required to relate to the registrant’s name, business name, lawfirm, trademark, or service offered. There is also no limit to number of domains any person may register! Need help identifying the best name for your needs? Send us a message at [email protected] and our agents will work to help you find the perfect domain.

May a lawyer or law firm use WHOIS Privacy, or a generic name such as "Domain Administrator" as the first and last name?

May a lawyer or law firm use WHOIS Privacy, or a generic name such as "Domain Administrator" as the first and last name?

No. The applicant must be a Qualified Lawyer as defined in this Q&A and in the Eligibility Policy, and must provide their name for verification purposes. Failure to provide their name may result in a failed verification. Other contact details (technical, administrative, etc.) may be different. Please note, however, that personal data (such as names and contact information) will be redacted in public WHOIS searches as of May 29th, 2018. As such, your personal WHOIS information used to register a domain will never be visible to the public in association with your domain name.

What is ICANN Registrant Verification?

What is ICANN Registrant Verification?

It is an email that we send out containing a link that you need to click to verify your current contact information. ICANN, the regulator of the domain name system, requires all registrants to verify their contact information for any new registrations and changes to their contact information on existing domains. Failure to complete the verification within 15-days will result in a hold placed on your domain. If your domain is placed on hold, it will not resolve and therefore may not function properly.

What happens to a domain when it expires?

What happens to a domain when it expires?

Your domain will no longer resolve on the day it expires. After 75 days after expiration, the domain will become available for purchase by another qualified lawyer.

There is a 40 day grace period in which a domain may be renewed without incurring an additional fee. After the 40-day grace period, there is a 30-day Redemption Period in which you can renew your domain name for an additional $150 USD. After the Redemption Period, there is 5 additional days in which the domain name can still be renewed before it is deleted.

Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date.

Why is the domain I want 'Unavailable'?

Why is the domain I want 'Unavailable'?

There are several reasons why a domain will show as unavailable. They are listed here in order of how likely they are:

  • The domain name is already registered to someone else; you can check this by doing a whois lookup.
  • The domain is reserved at the Registry and may be available; you can learn more about that domain by contacting [email protected] for more information.
  • The domain is reserved by ICANN, the regulator of domain names and is not allowed to be registered.
  • The domain is blocked by governmental action and is not allowed to be registered.
Can I start using my domain right away?

Can I start using my domain right away?

Yes. Upon successful registration of your domain(s), you may begin using it.

How do I access my domain settings?

How do I access my domain settings?

To access your domain settings:

  1. Log into your account
  2. Select "View All Domains" or the "Domain Names" tab to see a list of domains you have registered
  3. Select the domain you want to make changes to

From this screen you may renew, transfer, lock, and edit nameservers, records, or contacts.

Technical Terms

What are my DNS Records and why are they important?

What are my DNS Records and why are they important?

Your Domain Name Server (DNS) records map the human readable domain name to specific server addresses. DNS Records ensure Internet traffic is routed to and from the right address. For example, the DNS translates a web address like "www.example.law" into the physical IP address - such as"74.125.19.147" - of the computer hosting that site.

What is an A Host and how do I adjust?

What is an A Host and how do I adjust?

Also known as an Address Record, the A Host links a domain to the physical IP address of a computer hosting that domain's services.

What are CNAME Records?

What are CNAME Records?

CNAME stands for Canonical Name. CNAME records can be used to alias one name to another. For example, if you have a server where you keep all of your documents online, it might normally be accessed through docs.example.law. You may also want to access it through documents.example.com. One way to make this possible is to add a CNAME record that points documents.example.com to docs.example.law. When someone visits documents.example.com they will see the exact same content as docs.example.law. To point one domain address to another, please go to see 'What is Redirection?'

What is a nameserver?

What is a nameserver?

It is a computer network that has the ability to translate domain names into IP addresses, the basis on which the Internet works. It is used to direct users and their data to a specific location on the web.

Nameservers tell the DNS where to go to find your website. join.law provides you with nameservers by default.

What is redirection?

What is redirection?

Redirecting your domain will automatically redirect visitors to a pre-existing website. You can redirect your domain to another site at no cost.

What is the difference between normal redirections and masked redirection?

What is the difference between normal redirections and masked redirection?

Redirection without masking - if you visit X.LAW where forwarding without masking has been applied, it will redirect you automatically to Y.LAW and Y.LAW is what you will see in the address bar.

Redirection with masking - in the above example, if you visit X.LAW where redirection with masking has been applied, you will still be redirected to Y.LAW, but the address bar will remain as you initially typed it, which is X.LAW.